Our Hygiene Standard

Due to strict health, safety, and sanitary regulations regarding items worn in close contact with the skin, all sales at Aulliers are final. We do not offer returns, refunds, or exchanges for change-of-mind, incorrect sizing choices, or styling preferences.

We strongly encourage you to review all product specifications and sizing guides carefully before completing your purchase. If you need assistance choosing the right size, please reach out to our team prior to ordering.

Damage, Defect, or Order Discrepancies

Your satisfaction is our priority. We take full responsibility if an item arrives with a manufacturing defect, sustains damage during transit, has missing items, or if you receive an incorrect product. In these instances, we will gladly issue a replacement or refund or store credit.

To be eligible for a replacement or refund for a damaged or incorrect order, you must:

• Report the issue within 48 hours of package delivery.
• Ensure the product is unused, unworn, and in its original packaging with all tags attached.

Mandatory Unboxing Video Requirement

To protect both parties and validate your claim, a continuous unboxing video is strictly mandatory. Failure to provide a valid unboxing video will result in the claim being declined.

For an unboxing video to be considered valid, it must:

• Be a single, continuous, unedited recording (no cuts, pauses, fast-forwarding, or missing frames).
• Clearly show the sealed outer packaging and the shipping/AWB label on the parcel before opening.
• Capture the entire unboxing process from start to finish.
• Clearly display all product(s), packaging contents, and invoice inside the package.
• Be recorded in adequate lighting so the package and contents are clearly visible.

Resolution Options

Upon successful verification of an approved claim, and once the item is received and inspected at our warehouse, we offer the following solutions:

• Replacement: A new item will be dispatched to you (subject to stock availability) after we receive the original item back.
• Store Credit: Issued directly to your account or via a unique code (Valid for 6 months; non-transferable) if you prefer to purchase a different item.
• Refund: If a replacement is unavailable, refunds for prepaid orders will be credited back to your original payment source within 4–6 business days after the returned item is received and passes quality inspection.

Shipping & Pickup

1. If your claim is approved, we will arrange a reverse pickup from your address (expected within 24–48 hours). 
2. If pickup fails or is unavailable in your area, you may be asked to self-ship the item back to our warehouse.
3. Address Accuracy:It is the customer's responsibility to provide an accurate shipping address and phone number. Any Return to Origin (RTO) charges due to incorrect address details will be borne by the customer.

Order Cancellations

Because our fulfillment system processes orders immediately to ensure swift delivery, orders cannot be cancelled or modified once placed.

*Store Credit Terms:

•  Valid for 6 months from the date of issue.
•  Non-transferable and cannot be redeemed for cash.
•  Cannot be combined with other promotional codes or discounts.
•  Purchases made using store credit are considered final sale.

 

Need Help?

If you have questions regarding sizing, materials, or specifications before purchasing, our team is happy to guide you.

 Email: aulliers.info@gmail.com